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PRIVACY POLICY

Affordable Lock & Key of Phoenix

Effective Date: October 27, 2025
Last Updated: October 27, 2025

TABLE OF CONTENTS

  1. Introduction
  2. Information We Collect
  3. How We Collect Information
  4. How We Use Your Information
  5. Automated and AI-Assisted Services
  6. Information Sharing and Disclosure
  7. SMS/Text Messaging Program
  8. Phone Call Recording and Monitoring
  9. Cookies and Tracking Technologies
  10. Online Advertising and Remarketing
  11. Data Security
  12. Data Retention
  13. Your Privacy Rights
  14. Children’s Privacy
  15. Third-Party Links and Services
  16. California Privacy Rights (CCPA/CPRA)
  17. Other State Privacy Rights
  18. International Users
  19. Changes to This Privacy Policy
  20. Contact Us

1. INTRODUCTION

Welcome to Affordable Lock & Key of Phoenix (“we,” “us,” “our,” or the “Company”). We are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, share, and protect your information when you:

By using our services or website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services or website.

Business Information:

2. INFORMATION WE COLLECT

We collect several types of information from and about users of our website and services, including:

2.1 Personal Information

Personal information is any information that can identify you as an individual. We collect the following types of personal information:

2.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information:

2.3 Information from Third Parties

We may receive information about you from third parties, including:

2.4 Sensitive Personal Information

In certain circumstances, we may collect sensitive personal information, which includes:

We only collect and use sensitive personal information when necessary to provide our services or as permitted by law. You have the right to limit our use of sensitive personal information as described in the “Your Privacy Rights” section.

3. HOW WE COLLECT INFORMATION

We collect information through various methods:

3.1 Direct Collection

3.2 Automatic Collection

3.3 Third-Party Collection

4. HOW WE USE YOUR INFORMATION

We use the information we collect for various business purposes, including:

4.1 To Provide and Manage Services

4.2 To Improve Our Services

4.3 For Marketing and Communication

4.4 For Business Operations

4.5 For Analytics and Performance

5. AUTOMATED AND AI-ASSISTED SERVICES

Some of our communications and services may be automated or assisted by artificial intelligence (AI) technology. This section explains how we use automation and AI:

5.1 AI-Assisted Phone Services

When you call our business, you may interact with AI-powered systems that help us provide efficient service:

You always have the option to request a human representative by:

5.2 AI-Assisted Text/SMS Messaging

Text message communications may involve AI technology:

See Section 7 for complete SMS program details.

5.3 AI-Assisted Website Services

Our website may use AI to enhance your experience:

5.4 AI Data Processing and Privacy

How AI uses your data:

Important AI Disclosures:

5.5 Opting Out of AI Services

If you prefer not to interact with AI systems:

We respect your choice and will accommodate your preference whenever possible.

6. INFORMATION SHARING AND DISCLOSURE

We respect your privacy and do not sell your personal information. We share your information only in the following circumstances:

6.1 We Do NOT Sell Your Personal Information

Affordable Lock & Key of Phoenix does NOT sell, rent, or trade your personal information to third parties for their marketing purposes. This includes:

6.2 Service Providers and Business Partners

We share information with trusted third-party service providers who help us operate our business:

All service providers are bound by contract to:

6.3 Legal Requirements and Protection

We may disclose your information when required by law or to protect our rights:

6.4 Business Transfers

If our business is involved in a merger, acquisition, asset sale, or bankruptcy:

6.5 With Your Consent

We may share your information with third parties when you give us explicit consent to do so, such as:

6.6 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you:

7. SMS/TEXT MESSAGING PROGRAM

7.1 SMS Program Overview

By providing your mobile phone number and opting in to receive SMS messages from Affordable Lock & Key of Phoenix, you expressly consent to receive recurring informational, transactional, promotional, and/or marketing text messages from us at the mobile number you provided. You understand that consent is not a condition of purchase.

7.2 What Information We Collect

When you opt in to our SMS program, we collect and store:

7.3 SMS Information Sharing

We do NOT share, sell, rent, or trade your mobile phone number or SMS consent with any third parties or affiliates for their marketing purposes.

We may share your phone number only with:

7.4 Message Frequency and Content

Message frequency varies depending on your interaction with our services. You may receive up to 10 messages per month. Message types include:

7.5 Message and Data Rates

Standard message and data rates may apply based on your mobile carrier plan. Please contact your mobile service provider for details. Affordable Lock & Key of Phoenix does not charge for SMS messages, but you are responsible for any fees your carrier may assess.

7.6 How to Opt-Out of SMS

You can opt out of receiving SMS messages at any time:

After opting out, you will no longer receive SMS messages unless you re-opt-in. Please allow up to 24 hours for processing.

7.7 SMS Help and Support

For assistance with our SMS program:

7.8 Supported Carriers

Our SMS program is available on major carriers including AT&T, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, Cricket Wireless, MetroPCS, U.S. Cellular, Virgin Mobile, Google Voice, and others.

Carriers are not liable for delayed or undelivered messages.

8. PHONE CALL RECORDING AND MONITORING

8.1 Call Recording Notice

Calls to and from Affordable Lock & Key of Phoenix may be recorded or monitored for quality assurance, training, dispute resolution, and legal compliance purposes.

By calling our phone number or having us call you, you consent to the recording and monitoring of your call. If you do not consent to recording, please inform our representative at the beginning of the call, and we will accommodate your request where possible.

8.2 Why We Record Calls

We record phone calls for the following purposes:

8.3 AI-Assisted Call Recording

Some call recording and analysis may be performed by or with the assistance of AI technology:

8.4 Call Recording Storage and Security

8.5 State-Specific Call Recording Notice

Arizona Law: Arizona requires consent from at least one party to record a phone call (one-party consent state). By using our services, you consent to call recording.

Calls from Other States: If you are calling from a state with different call recording laws, we comply with the most restrictive applicable law. Some states require all parties to consent to recording (two-party consent states including California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania, and Washington).

Notice Provided: We provide notice of call recording through:

8.6 Your Call Recording Rights

You have the right to:

To exercise these rights, contact us at (623) 280-1112 or affordable-lock-key-phoenix.com.

8.7 Call Tracking and Analytics

We use call tracking technology to:

Call tracking numbers may change the phone number displayed on our website dynamically. All call tracking data is subject to this Privacy Policy.

9. COOKIES AND TRACKING TECHNOLOGIES

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us recognize your device and remember your preferences.

9.2 Types of Cookies We Use

Essential Cookies (Required)

Analytics Cookies

Advertising Cookies

Functional Cookies

Social Media Cookies

9.3 Similar Tracking Technologies

We also use:

9.4 Third-Party Cookies

Third-party services on our website may set their own cookies:

We do not control these third-party cookies. Please review their privacy policies:

9.5 Managing Cookies

Browser Controls:
You can control cookies through your browser settings:

Note: Disabling essential cookies may impair website functionality.

Opt-Out Tools:

Do Not Track Signals:
Some browsers transmit “Do Not Track” signals. Our website currently does not respond to Do Not Track signals, though you can use the opt-out tools above.

Cookie Preferences:
You can manage your cookie preferences through your web browser settings. Most browsers allow you to:

For instructions on managing cookies in your specific browser, visit:

Note: Blocking cookies may affect your ability to use certain features of our website.

10. ONLINE ADVERTISING AND REMARKETING

10.1 How We Advertise Online

We advertise our locksmith services across the internet through:

10.2 Remarketing and Retargeting

We use remarketing (also called retargeting) to show you relevant ads after you visit our website.

How remarketing works:

  1. You visit our website
  2. A cookie or pixel is placed on your device
  3. Later, when you visit other websites or social media, you may see our ads
  4. These ads remind you of our services or encourage you to complete a request

Remarketing helps us:

10.3 Types of Online Advertising Data

We collect and use the following data for advertising:

10.4 Interest-Based Advertising

We participate in interest-based advertising (also called behavioral advertising), where ads are selected based on your inferred interests from your online behavior.

How to opt-out of interest-based advertising:

Note: Opting out means you’ll still see ads, but they won’t be targeted to your interests.

10.5 Advertising Partners

Our advertising partners include:

These partners may collect information about your online activities across different websites to provide targeted advertising.

10.6 Conversion Tracking

We use conversion tracking to measure advertising effectiveness:

10.7 Advertising Data Sharing

We share limited data with advertising platforms:

We do NOT share:

11. DATA SECURITY

11.1 Our Commitment to Security

We take the security of your personal information seriously and implement reasonable technical, administrative, and physical safeguards to protect it from unauthorized access, use, disclosure, alteration, or destruction.

11.2 Security Measures

Technical Safeguards:

Administrative Safeguards:

Physical Safeguards:

11.3 Payment Security

11.4 Limitations of Security

Important: While we implement reasonable security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Risks include:

11.5 Your Role in Security

You can help protect your information by:

11.6 Data Breach Notification

In the event of a data breach that compromises your personal information:

We will make breach notifications:

11.7 Security Questions

If you have questions about our security practices or believe your information has been compromised, contact us immediately at:

12. DATA RETENTION

12.1 How Long We Keep Your Information

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

12.2 Retention Periods

Active Customer Data:

Service Records:

Call Recordings:

SMS/Text Messages:

Email Communications:

Marketing Data:

Payment Information:

Cookies and Website Data:

12.3 Factors Affecting Retention

Retention periods are determined by:

12.4 Secure Deletion

When we no longer need your information:

12.5 Exceptions to Deletion

We may retain your information longer if:

13. YOUR PRIVACY RIGHTS

13.1 General Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Right to Access:

Right to Correction:

Right to Deletion:

Right to Restrict Processing:

Right to Data Portability:

Right to Object:

Right to Withdraw Consent:

Right to Non-Discrimination:

Right to Opt-Out of Sale or Sharing:

13.2 How to Exercise Your Rights

To exercise any of these rights, contact us:

Phone: (623) 280-1112
Email: affordable-lock-key-phoenix.com
Website Contact Form: https://affordable-lock-key-phoenix.com/contact/

What to Include in Your Request:

13.3 Response Timeframe

We will respond to your request:

13.4 Verification Process

To protect your privacy, we must verify your identity before fulfilling requests:

13.5 Authorized Agents

You may designate an authorized agent to make requests on your behalf:

13.6 Marketing Opt-Out

Email Marketing:

SMS/Text Messaging:

Phone Marketing:

Direct Mail:

13.7 Right to File a Complaint

If you believe we have violated your privacy rights:

14. CHILDREN’S PRIVACY

14.1 Age Restriction

Our services and website are not directed to children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children under 13.

14.2 Parental Notice

If you are a parent or guardian and believe your child under 13 has provided us with personal information:

14.3 Age Verification

When we suspect a user may be under 13:

14.4 COPPA Compliance

We comply with the Children’s Online Privacy Protection Act (COPPA) by:

15.1 Third-Party Websites

Our website may contain links to third-party websites, including:

Important: This Privacy Policy does not apply to third-party websites. We are not responsible for the privacy practices or content of third-party sites.

We recommend: Review the privacy policy of any third-party website before providing your information.

15.2 Third-Party Services

We use third-party services integrated into our website or operations:

Google Maps: Provides mapping and directions functionality (see Google’s Privacy Policy: https://policies.google.com/privacy)

Social Media Widgets: May collect information about your visit and interactions (subject to social media platforms’ privacy policies)

Review Platforms: When you leave a review, it is subject to the review platform’s terms and privacy policy

Payment Processors: Your payment information is collected and processed by third-party payment processors (Stripe, Square, PayPal) subject to their privacy policies

15.3 Social Media Integration

Our website may include social media features:

These features may:

Your interactions with these features are governed by the privacy policy of the social media platform.

15.4 Third-Party Analytics

We use third-party analytics services that may collect information about your online activities across websites. These services have their own privacy policies:

16. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

16.1 Scope

This section applies to California residents and provides additional information required by the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

16.2 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information:

CategoryExamplesCollected
IdentifiersName, email, phone number, IP addressYES
California Customer RecordsName, address, payment informationYES
Protected ClassificationsAge, gender (if voluntarily provided)YES
Commercial InformationService history, transaction historyYES
Internet ActivityWebsite usage, browsing historyYES
Geolocation DataPhysical location, GPS coordinatesYES
Sensory InformationCall recordingsYES
Professional InformationBusiness name (for commercial services)YES
InferencesService preferences, customer profileYES

16.3 Sources of Personal Information

We collect personal information from:

16.4 Business Purposes for Collection

We use personal information for:

See Section 4 for detailed purposes.

16.5 Information Sharing

We share personal information with:

Service Providers: Payment processors, SMS platforms, CRM systems, analytics providers, advertising platforms, call tracking services, AI service providers

Business Purposes: All categories of personal information may be shared with service providers for business purposes

We Do NOT Sell Personal Information: We do not sell your personal information for monetary consideration.

Sharing for Targeted Advertising: We share information (identifiers, internet activity) with advertising platforms (Google, Facebook) for targeted advertising purposes, which may be considered “sharing” under the CPRA.

16.6 Sensitive Personal Information

We collect the following categories of sensitive personal information:

We use sensitive personal information only:

16.7 California Consumer Rights

California residents have the following rights:

Right to Know:
Request disclosure of:

Right to Delete:
Request deletion of personal information (subject to exceptions)

Right to Correct:
Request correction of inaccurate personal information

Right to Opt-Out:
Opt-out of “sharing” of personal information for cross-context behavioral advertising

Right to Limit Use of Sensitive Personal Information:
Limit use of sensitive personal information (we only use it for permitted purposes)

Right to Non-Discrimination:
Not be discriminated against for exercising CCPA rights

Right to Data Portability:
Receive personal information in a portable format

16.8 How to Exercise California Rights

Phone: (623) 280-1112
Email: affordable-lock-key-phoenix.com

You may also authorize an agent to make requests on your behalf.

16.9 Opt-Out of Sharing/Targeted Advertising

California residents can opt-out of sharing for targeted advertising:

Do Not Sell or Share My Personal Information

To opt-out:

We will honor Global Privacy Control (GPC) signals when technically feasible.

16.10 Response Time and Verification

16.11 California Shine the Light Law

California residents may request information about our disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

16.12 Financial Incentive Notice

We do not offer financial incentives for collecting, retaining, or selling personal information.

17. OTHER STATE PRIVACY RIGHTS

17.1 Virginia (VCDPA)

Virginia residents have rights to:

Contact us to exercise these rights: affordable-lock-key-phoenix.com

17.2 Colorado (CPA)

Colorado residents have similar rights as Virginia residents, plus the right to opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

17.3 Connecticut (CTDPA)

Connecticut residents have rights similar to Virginia and Colorado, including rights to access, correct, delete, data portability, and opt-out.

17.4 Utah (UCPA)

Utah residents have rights to access, delete, obtain a copy, and opt-out of sale and targeted advertising.

17.5 Nevada

Nevada residents may opt-out of the sale of certain covered information. We do not sell covered information as defined by Nevada law. If you are a Nevada resident and wish to submit an opt-out request, email us at affordable-lock-key-phoenix.com.

17.6 Other States

Additional states have enacted comprehensive privacy laws (Iowa, Delaware, Nebraska, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland, Montana, Indiana, and others). If you are a resident of these states, you may have similar rights. Contact us for more information.

17.7 Exercising State-Specific Rights

To exercise any state-specific privacy rights:

18. INTERNATIONAL USERS

18.1 Geographic Scope

Our services are primarily intended for users in the United States, specifically:

18.2 U.S.-Only Services

Our SMS program and phone services are available only to U.S. phone numbers. We do not currently provide services outside the United States.

18.3 International Data Transfers

If you access our website from outside the United States:

18.4 GDPR (European Union)

If you are located in the European Economic Area (EEA), UK, or Switzerland:

Legal Basis for Processing (GDPR):

18.5 Other International Privacy Laws

If your country has specific data protection laws (Canada’s PIPEDA, Brazil’s LGPD, etc.):

19. CHANGES TO THIS PRIVACY POLICY

19.1 Updates

We may update this Privacy Policy from time to time to reflect:

19.2 Notification of Changes

When we make material changes to this Privacy Policy:

19.3 Material Changes

Material changes include:

19.4 Continued Use

Your continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy. If you do not agree with changes, please stop using our services and contact us to delete your information (subject to legal retention requirements).

19.5 Review Regularly

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

20. CONTACT US

20.1 Privacy Questions

If you have questions or concerns about this Privacy Policy or our privacy practices:

Affordable Lock & Key of Phoenix

Phone: (623) 280-1112
Email: affordable-lock-key-phoenix.com
Website: https://affordable-lock-key-phoenix.com
Contact Page: https://affordable-lock-key-phoenix.com/contact/

Address:
Mobile Locksmith Service
Phoenix, Arizona

20.2 Response Time

We will respond to your privacy inquiries:

20.3 Business Hours

Phone Support: Monday – Saturday, 8:00 AM – 8:00 PM Arizona Time
Emergency Locksmith Services: Available 24/7
Email Response: Within 24-48 hours

REQUIRED SMS DISCLOSURE LANGUAGE

If you consent to receive SMS from Affordable Lock & Key of Phoenix, you agree to receive appointment confirmations, scheduling updates, service notifications, review requests, and promotional offers via SMS from us. Some messages may be automated or AI-assisted. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit https://affordable-lock-key-phoenix.com to see our privacy policy and terms and conditions.

ACKNOWLEDGMENT

By using our website, services, or providing us with your personal information, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Last Updated: October 27, 2025

© 2025 Affordable Lock & Key of Phoenix. All Rights Reserved.

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